Effective date: December 2025
Provider / Data Controller: Jaroslav Tuzinsky (AssetFixMe), Dubai, United Arab Emirates
Contact: support@assetfix.me
This Privacy Policy explains how AssetFix.me collects, uses, and protects personal data when you use the Service (free beta).
Account & identity: name, email address, user ID, tenant membership, and role (e.g., Owner/Manager/Technician).
Customer Data you submit: assets (names, codes, locations, notes), service requests, tasks, statuses, comments, and photos/files you upload.
Technical/usage data: logs such as approximate IP address, timestamps, device/app info, security/diagnostic logs, and crash data (if enabled).
Support communications: messages and attachments you send to support@assetfix.me.
We use data to operate the Service (authentication, permissions, workflows), store and display history and attachments, respond to support, secure the Service and prevent abuse, and debug/improve reliability (especially during beta).
Where GDPR/UK GDPR or similar laws apply, we process data based on contract (providing the Service), legitimate interests (security and improvement), consent (where required), and legal obligations (where required).
If you use AssetFix.me through an organization (Tenant), that Tenant may be the data controller for Customer Data, and AssetFix.me may act as a processor. Tenant admins control access and the data entered into the system.
We do not sell personal data. We may share data with service providers (hosting, storage, authentication, email, analytics) solely to operate the Service; with authorities if legally required; or as part of a business transfer with safeguards.
Data may be processed in countries where we or our providers operate. Where required, we apply appropriate safeguards.
We retain data as needed to provide the Service, secure and improve it, and comply with legal obligations. During beta, deleted data may remain in backups for a limited period.
We use reasonable security measures (access controls, encryption in transit, role-based permissions). No system is completely secure.
Depending on your location, you may have rights to access, correct, delete, restrict, object, or request portability. If your account is managed by a Tenant, some requests may need to be handled through the Tenant administrator.
The Service is not intended for children under 16. We do not knowingly collect data from children.
We may update this policy from time to time and will update the effective date.
Privacy questions or requests: support@assetfix.me