AssetFix.meHow to start
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AssetFix.me · How to start

How to start with AssetFix.me

Set up your workspace and start managing repairs in a few minutes.

Smart Setup

Not sure how to set up AssetFix.me?

Answer 7 main questions, with up to 2 short follow-ups, and get a one-page recommendation for your assets, users and workflow.

Takes about 1 minute. No registration required.

Advice only. This does not change your workspace. Up to 10 recommendations per day per IP.

Have a question about AssetFix.me?

Ask about setup, roles, assets, reporting or how a workflow works.

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Up to 5 questions per day per IP. Please do not include personal or confidential information. Questions are processed to provide an answer.

4 simple steps

  1. Create your workspace

    Create a workspace for your hotel, property, marina, construction company or other operation.

  2. Add your assets

    Add the rooms, equipment, boats, properties or other assets you want to manage.

    • Room 101
    • Air Conditioning
    • Elevator
    • Boat 01
    • Apartment 12

  3. Add your team

    Invite your team through Members. Reporters join through the workspace QR code.

  4. Start your first request

    Report an issue → Assign → Repair → Add proof → Done.

  1. Report
  2. Assign
  3. Repair
  4. Proof
  5. Done

How do people join?

Reporter

Reports issues; does not manage repairs. Best for staff, tenants, guests or others who only need to report problems.

Team member

Admin / Manager / Technician / Owner. Use team membership when someone needs to manage, assign, perform or control work, according to their role. Owner does not grant repair-assignment authority.

Shared asset

Use when multiple people need to report issues. Reporter access can be enabled.

Private asset

Use when an asset is assigned to a specific user / Owner.

Team members

Invite managers, supervisors and technicians manually through Members.

  1. Members
  2. Invite member
  3. Enter email & role
  4. Send invitation
  5. Verify email
  6. Workspace available

Register with the invited email address.

Reporters

Join through the workspace QR code.

  1. Workspace settings
  2. Reporter access
  3. Scan QR
  4. Sign in
  5. See shared assets
  6. Report issue

Reporter access must be ON. Reporters see only shared assets.

Where is the QR code?

Workspace settings → Reporter access

  • Turn Reporter access ON/OFF
  • View the workspace QR code
  • Create PDF Poster to print the QR
  • Configure whether Reporters can follow progress

Reporter can follow progress and receive attention

ON: Reporters can follow their own cases and receive updates.

OFF: Reporters only create requests.

Should an asset be shared?

Shared asset

Use this when several people need to see or report issues for the same asset.

  • Hotel room
  • Common area
  • Building equipment
  • Rental yacht
  • Construction site equipment

With Reporter access enabled in the workspace, Shared asset lets active Reporters see the asset and report issues from its QR code or the asset list.

Shared asset is OFF

Use this when access should be limited to selected users: assigned users, Owners, Managers and Admins.

Use Shared when multiple people need to report issues. Use Private when an asset is assigned to a specific user.

For Reporter requests, the responsible Manager assigns the repair; Admin is the fallback. Owner is not used for shared Reporter requests.

Why Shared assets matter

Reporters can only see shared assets. To let staff, guests, owners, tenants or other people acting as Reporters report an issue, make the asset shared.

Hotel

Housekeeping reports a problem in a shared room or shared equipment.

Marina

A boat owner or marina staff reports an issue on a shared yacht or equipment.

Property Management

A tenant or staff reports an issue on a shared apartment or building equipment.

Construction

Site staff reports an issue on shared equipment or areas.

Examples by industry

Hotels
  1. Create Hotel workspace
  2. Add rooms and equipment
  3. Invite maintenance team through Members
  4. Turn Reporter access ON
  5. Make rooms/equipment Shared where needed
  6. Housekeeping/staff report issues
  7. Technician completes repair
Property Management
  1. Create property/building workspace
  2. Add apartments, areas and equipment
  3. Invite property manager and maintenance team through Members
  4. Turn Reporter access ON if tenants/staff should report
  5. Make relevant assets Shared
  6. Tenant/staff reports issue
  7. Maintenance completes repair
Facility Management
  1. Create client site/facility workspace
  2. Add rooms, areas and technical equipment
  3. Invite facility manager and technicians through Members
  4. Turn Reporter access ON for staff
  5. Make relevant assets Shared
  6. Staff reports issue
  7. Technician completes repair
Marinas
  1. Create Marina workspace
  2. Add boats, yachts and equipment
  3. Invite marina manager and technicians through Members
  4. Turn Reporter access ON
  5. Make relevant assets Shared
  6. Owners or marina staff report issues
  7. Technician completes repair
Construction
  1. Create Project / Site workspace
  2. Add areas, units and equipment
  3. Invite site managers and technicians through Members
  4. Turn Reporter access ON if site staff should report
  5. Make relevant assets Shared
  6. Site staff reports defect
  7. Assigned person completes and documents repair
Car Rental
  1. Create rental workspace
  2. Add vehicles as assets
  3. Invite managers and service staff through Members
  4. Turn Reporter access ON if branch staff should report
  5. Make relevant vehicles Shared
  6. Staff reports damage or maintenance issue
  7. Repair/service is completed
Bike Rental
  1. Create rental workspace
  2. Add bikes as assets
  3. Invite staff and technicians through Members
  4. Turn Reporter access ON if rental staff should report
  5. Make relevant bikes Shared
  6. Staff reports damage or service need
  7. Technician completes repair
Warehouses
  1. Create one warehouse workspace.
  2. Add equipment as Shared assets and enable the intended Reporter access.
  3. Print asset QR labels and attach them to the corresponding equipment.
  4. Invite managers and technicians through Members; let authorised reporting workers join through the workspace Reporter QR and verify their email.
  5. Scan the asset QR in AssetFix.me and create an Issue with a photo.
  6. Assign the repair; the assigned technician records the work and completes the task.

Warehouse example →

Who can do what?

For repairs on assets you can access. Role names may be customized in your workspace.

Scroll to see all permissions →

RoleView assetsReport issueAssign workComplete repairManage workspace
Admin✓✓✓✓✓
Manager*✓✓✓✓✓
Owner✓✓–––
Technician✓––✓–
Reporter✓✓–––

* Manager: manages repairs for assets they are responsible for. Workspace settings require Admin-granted access.

Technician: completes assigned repairs. Owner: reports issues for their assets. Reporter: reports issues for shared assets.

✓ Allowed within this scope · – Not available for this role

Try one real repair

The easiest way to learn AssetFix.me is to use it for one real issue.

  1. Add one asset
  2. Report one real problem
  3. Assign it to someone
  4. Complete the repair
  5. Add a photo as proof
  6. Mark it done
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Need help?

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